If you’re using an iPhone 6 or iPhone 6s right now, you may be running into unexpected battery problems. The phone may turn off unexpectedly even when there’s plenty of battery life remaining.
This isn’t a new issue, it’s a problem that first popped up earlier this year. Apple introduced a limited battery replacement program for the iPhone 6s and announced that software updates might fix battery issues on other models. Sadly, however, software updates don’t seem to have helped at all at this point.
Roberts’ iPhone 6 unit also suffers from the same problem. So do the iPhones of at least five other people who work at Fortune.
He also revealed that an Apple retail store employee offered an unusual fix: Apple could reinstall the firmware on the device, but this would lead to the loss of important data, including all text messages. The battery life issue would be fixed, however.
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